![]() ![]() All returns must be pre-authorized by Driving Dynamics and be accompanied by a Return Goods Authorization (RGA) number. ![]() Orders that are canceled may be subject to a 15% cancellation fee. Once an order for custom parts has been placed, it cannot be canceled. Special orders, tuners, and custom parts are not eligible for return A fee for repackaging may apply if the original packaging is not suitable for resale. Please note that shipping and handling charges are non-refundable and return shipping charges are the responsibility of the customer. The returned product must be in its original packaging, unused and uninstalled. A 20% restocking fee will be applied to all returns. We accept returns within 30 days of the original purchase date and offer store credit as the sole form of reimbursement. Additionally, certain brands may be experiencing significant delays, kindly contact us for further information. Please note that stock availability is subject to change on a daily basis and orders are fulfilled on a first-come, first-served basis. By completing payment, you acknowledge and accept the terms and conditions outlined in our website. If you have any inquiries regarding the availability of a specific product, please do not hesitate to contact our office to discuss lead times. However, please be advised that some products may not be immediately available. Our website features live inventory updates for most products. The shipment dates and lead times for your order may vary depending on the availability of the products. We understand the value of timely delivery, and we thank you for your patience as we diligently prepare your order for shipment. Orders shall be processed within a period not exceeding 72 hours, with the exception of peak seasons, such as Black Friday, during which the processing time may extend up to five business days. Seibon, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier. All disputes about the settlement amount should be addressed with the carrier. Replacement value is the amount the buyer paid to the distributor and is not negotiable. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. All damages must be notified to carrier and Seibon within 24 hours. Discovery of damages after a clear delivery becomes the responsibility of the customer. A signed receipt without any notation indemnifies the carrier as well as Seibon from any further damage claims. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. However, damage may still occur occasionally. Seibon packs all products carefully to prevent damage during shipping. ![]()
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